Why recruiters should learn to read

Original content by

Jeannette Marshall

Posted on Linked In

(c) Copyright

Good afternoon Jeannette,

I hope this message finds you well.

I am reaching out to see whether you might be interested in an Escalation Manager opportunity.

 I have included a brief job description below. Let me know if you are interested and we can speak about this opportunity further. If you are not interested, it would still be great to hear from you to get an update on what you are working on at the moment.

 Lastly, if you know anyone in your network who might be interested in this opportunity, please feel free to pass on my details.

 Look forward to hearing from you and have a great day!

 Best,

**********

Technical Recruiter

Interesting. Perhaps not.

Firstly, I have never heard of this person or been in touch with the organization she works for before.

Secondly, I did call her back, as per the normal manners should anyone call you, even a head hunter, recruiter or your favorite job description for this role.

She referenced my resume being in their "data base" from quite a while ago [how she came to reach out to me].

Thirdly, I wonder: "isn't there was a rule that was going to be enforced that does not allow employment agencies to approach people unsolicited, without your permission. Especially by email?"

Well, the main point of sharing this is because the company she was calling on behalf of is an employer. It may indicate that the sender had not reviewed who the letter was being sent to, never mind reviewed my resume?

If I were the client engaging this organization, they may wonder how they research the candidates they may put forward. [In my case, not an option].

She was kind enough to forward the job description, which is really a nice touch.

******** Manager

On behalf of our client, actively seeking an Escalation Manager who will perform incident management duties on high-severity troubles for our client's partners as well as end customer sales fulfillment escalations.

Escalation Manager Job Details

• Assess, monitor and escalate resolution activities
• Communicate status and impact on issues/escalations
• Assess and prioritize issues and the inherent risks
• Coordinate resolution activities as required
• Ensure implementation or restoral of service operation or resolution of issue as quickly as possible with minimal disruptions to our customers
• Develop and maintain meaningful records
• Maintain and enhance the NGM issues and risks management system
• Communicate incident status and progress in a timely manner to all concerned parties
• Assist in the relationship management between resolving groups, service management and the customer key contacts
• Ensure the best resource utilization in supporting the business and the customer
• Become a Subject Matter Expert (SME) for E2E Service Assurance and/or Fulfillment process
• Work collaboratively with others across the organization and build strong inter/intra departmental relationships
• Provide coaching back to team members across the organization to drive accountability and learning
• Be a process champion consistently looking for better solutions
• Make recommendations to enhance or simply process, and metrics to monitor process performance.
• Own and revise as needed our commercial and residential RACI charts
• Facilitate meetings with a cross section of internal stakeholders

Escalation Manager Mandatory Skills 

• Experience with Salesforce, Domo, Jira
• Knowledge of Wireless and Wireline products and services
• Solid problem solving skills with the ability to think creatively
• Excellent customer service in fast-paced, high stress environment
• Strong sense of ownership (customer-focus)
• Facilitate meetings with a cross section of industry players

Location 

Vancouver/Edmonton/Calgary

Start Date

Immediately 

Jeannette is a familiar social media personality as @optioneerJM - she blogs and writes as she learns and shares what she learns. She lives in Calgary, Alberta CANADA and is an unofficial ambassador for the city she loves.

STOP MicroSoft from getting rid of Paint in their next release

Someone at MicroSoft is off its rocker!
By Jeannette Marshall
@optioneerJM

___________________________________________

Don't let Microsoft kill Paint - they should educate people better on how to use it so that people will fall in love with it.

I create just about all my content on Paint.  I've gone to great strides of assembling an assembly of fonts that seem to compliment my posts.


I wonder if there is any kind of opposition of any kind, a petition started to force Microsoft​ to keep Paint?  

Why not just Introduce a tablet-only feature that compliments Paint that will only work on a surface pro for instance.

Think of new ways of making Paint hip among the HIPSTERs!   Pspppffftttt p.s. those same 20 somethings and 30 wonderkinds who buy the latest and greatest smartphone.  

You should be embarrassed that you haven't come up with something reasonably functional on a mobility smart phone.  It's been pretty logical since before the mishap into thinking you could make and launch a smartphone that everyone would go agog over.  

First zip on over to Blackberry, to floundering revenue and draining product loyalty at a breakneck pace.  They never thought about how to integrate the best apps onto their systems.  Kinda like what HP didn't do with their tablets, but Apple did from the very start except with extreme standards and double flips that have to be done in order for it to be Apple approved, endorsed and adopted by hosting it on iTunes ..... where sometimes they promote something, other places accumulate favorites identification (which I previously talked about AI "Artificial Intelligence" should be more about the information that smart people scoop up based on where you hang out on line, what you write, where you post, who reads your posts, who shares them, who is easily identified as your supporter).

I think that the cause for alarm here is what AI "Artificial Intelligence" is all about.   Every skips by the news stories about robotics without registering the fact that more and more robots are speaking and attempting to create its own personality, with its own thoughts and opinions.

Where it goes vague, or under cover,  is whether it can emulate a real human being?  For example, make appropriate responses as a human would, except it is not a human saying those things, it is a voice driven by AI to say all the expected things to say, appropriate responses with politeness, manners, permissions, that the most stellar customer service pro would expel.  

Then, think about the grocery stores.  How they are trying new and more clever approaches to have YOU buy/take your own packing bags + scan your own groceries in + provide helpful lookup on produce code all you have to do is enter in quantity then have payment ready to process like a marching soldier.

Me, I'm usually out of rhythm of the whole fiasco.  I like to do things in order:  Buy/shop, go to check out, put items in order of where they will end up in my home (i.e. pantry, refrigerator, space rack, etc.) with expertise of avoiding bread or other items from being crushed by the latest bag wrapper (if there is such a thing, as they dwindle in numbers);  

Now they are asking that you go online and make a list of your groceries, the time you will arrive, and just pick up your order.  I haven't tried that, but I would imagine you have to pay before your order arrives.  

According to my Twitter numbers, I attract a youthful 25-34 group the most who look for quality and value over price and they will shop online if it is the quickest and easiest without any degree in drop in quality.

That's the crew that MicroSoft has given up on.  Instead of using their imagination on how it can be cool and the must-have/use thing going?  

That is where MicroSoft misses the boat that Steve Jobs created:  sell the sizzle knowing that the steak was going to be even better than imagined or needing any boasting.

Men with miles

About a year ago I wrote about "ACT YOUR AGE MAN CANDY" giving a nod to some men women don't mind dreaming about.  

Idris Elba

Sadly, the Hunkster Hubster and I finished our binge watching of "The Wire" from HBO - a series that came out in 2004, and re-released lately.  I highly recommend watching it.  Superb plot, artful acting, human interest and hard to let go.

As with Act your Age, Ildris Elba is noteworthy as he was a leading character in the series, 13 years ago, as he is today.

The difference being, he has a few more miles on him. 

What hasn't changed is his ability to make the ladies swoon and the guys buckle up. 

Granted, I would be accused of "robbing the cradle" with Idris because he is only 45.   Since I'm happily married to my own Hunkster Hubster,  this is for the gals of all ages and all locales.

I began my mission:  who else?
There are likely a few more scrumptious fellows that are worthy of the ladies to get aflutter over or dream about.  Let's meander about which men get our heart pulsating and smiles from the heart.

Dominic West
Continuing on my "The Wire" rave, Dominic is brilliant as a Baltimore detective who is battling his own demons:  alcoholism (he portrays the best "drunk" I've ever seen) and faithfulness (you have to chuckle at the scene where he is undercover at a brothel, and is suppose to "act" like he is a John.)

Lately, we have seen Dominic in "The Affair" where he continues the theme of a cheating husband, with a much younger woman.  Interesting tidbit discovered while meandering around to find excerpts and tidbits:

Game of Thrones has cast a wealth of actors for season 3, but Dominic West isn’t one of them. What major role did the Wire actor turn down?

Speaking to The Huffington Post, West revealed that he was offered a substantial role, but turned it down because he didn’t know much about the show.

While he couldn’t recall what the character’s name was, he did say that, “it was a lovely part, a good part. I’m going to regret it.”

Kit Harington

It may appear as though I am robbing the cradle.

Let's just put it down to "if I were 20 or 30 years 

younger click bate".

let's file it under:  "if I were You can't claim to be a TV afficionado if you 

haven't watched "Game of Thrones".  Kit's

character "Jon Snow" is high on the list as

the most memorable character.

To be continued ...... 

(Tweet @optioneerJM if you would like to see your favorite "Man with miles" selected.

To be fair, I will work on a blog featuring women

who wear crows feet as a badge of honor and who

continue to make the fellas gasp.

FALL: The time for new beginnings

A time of fresh, new beginnings

Most people would say that they think the year begins January 1st ... then there would be other theories on when was the beginning of time?  I'm reading around on faith, inspiration and wonderful things to know or to learn more about ::.... the constant read-seeker of truth, wisdom, important things & knowledge aligned with my head, when art, photography and aesthetic eye candy.  My sister, Diana, was here visiting a few weeks ago, and she had made a comment to me:  "You are good with the eye, Jeannette."  Being online and blogging, interacting with people regardless of anything other than what they click on their keyboard. 

 

Fine Arts Awards WINNER:  2016 Ella Maple Rynehart [FacebookURL]

I could say it is an eye for talented, classy, smart 
people instead.  One without the other would be like a hurricane without wild winds and ferocious rains.  [ REF:  2 the nonstop Hurrican Irma, Jose, now Marie.  My dad must be smiling down from heaven.  Telling his cohorts [ Steve Jobs & Michael Jackson ] - the unlikeliest crew - that "He had to live with a Hurricane Marie for over 50 years!  NOW, all of a sudden there's a big deal about nothing that he hadn't already plugged along with so many years.  Yeah, my mom:  Marie.  82 now and still going strong.  When Wikipedia creates a "Hurricane Marie" page, they may consider a photo of my mom.  Said with only the greatest affection and respect.  Teacher of all things and showed me where I got my "stubborn as a mule gut feel and firm facial expression that is conveyed in my tone" from.  

Now, we're well into the back side
 of September 2017.  Coasting towards Halloween and then Christmas, for the folks of a similar background (no bias or slur intended, only the deepest respect and admiration).

September sounds the horn that it is FALL
Time to get back to books, bells, friendships and extra-curricular pursuits.  Most parents have, with super powered, human tenacity to make sure their kids get into school.  Certainly, by then many will have been burnt out, frazzled beyond an electrocution, patience in the thinnest and finest fine line.  Tackling them from outside and wrestling them to bed, would qualify any parent as an Olympian-of-back-to-school-fanfare!    Trying to set a routine is just as hard for the parents as it is for the kids, because between jungling and giving with work to survive and have the energy of anyone half your age, with the smarts to act your age.

Hitting the FALL time means a lot of different things
Not bemoaning noticing that the days are gliding shorter, leaves are floating downward; there ARE some people that ADORE fall!  The time of new beginnings:  a new classroom, a new Teacher, a new team, a new group of classmates, friends to be made, friends from before cherished.  The start of a new dance-figure skating-gymnastics-swimming-running-basketball-soccer year begins.  That, and the social activities you sign up for to make this year even better than last year (and IT was GREAT!).    They are all around the corner with new events, competitions, contests, clubs, creations, stories and memories so that you may look back at them with fondness for all the great things you were able to do in your youth.

Fall can hint an age
before it becomes consciously embraced.  Where you have strove for gathering knowledge, maintained an edge for signs of change, an aesthetic eye, and wisdom worthy writings.  

Time to make dreams come true
and create dreams to follow at a later time.   Where did you think you'd be at 50?  Did you even think about it?  Honestly, I didn't.  It just hit me:  BWAMB!  I turned 50 and not where I should be.  That is the thought that has consumed me, deprived me of sleep and caused me anxiety.  Well, that, and admitting that I have been the object of bullying in my workplace a number of time, just only now recognizing it for what it is.  Adult bullying is much more sophisticated and rarely discussed.  More commonly women against women.

Perhaps the beginnings of tackling a tough topic:
why are women so awful towards other women?  I have had a draft sitting in my BLOG for probably 7 years, I'm just guessing.  I was even doing research and asked people on QUORA.com [ which I love for answering questions; testing my knowledge; tracking acceptance of theories or experience; developing an expertise by others' acknowledgement not self-proclaim.

meanderingsABOUT quite possibly the best setting
to unravel the mystery that I've wondered about for so many years.  Ask anyone, regardless of age or anything divisible:  "Why do you think women get into such awful fights?  Especially when being threatened as a daughter, sister, mother, wife, employee, entrepreneur ::... they really don't seem to like even the faintest empathy, only able to react quickly, decisively and devastatingly if you are on the receiving end.  

Switching it up a bit
There are a lot of job postings out there ::.... a wonderful signal in recovery for an economy:  challenging the status quo, setting higher goals, clearing up to define purpose, scramble things:  I wrote this synopsis:  "Re-purposed a failing signage/print hub by hiring the right team, defining new processes, eliminated wastage & overages that were eating away at the NET profitability."  That's not the only thing I've done, but I'm thinking of switching up JOB DESCRIPTION on @LinkedIN +LinkedInCompanyPage to say it like it is:  what did I accomplish during the time I was there, with the numbers still in my head.

"Sound Suit" by Nick Cave SOURCE 

The FALL behind time
of the memories and past noise that you can re-hash in your head, over and over, especially at the witching time [a sign of Halloween perhaps?], between 1am and 3am, sometimes 4am;  even by 5:30am when the shower goes on for my husband's day.  

Feeling tired all the time
as the chill in the air descends into our bones, more defined as we age.  Something else I never considered, being an active, energy nut like myself:  my bones would start to crack when I stood up from kneeling in the garden or to pick something up.  The anxiety about the future, becoming more and more clouded by Hurricane devastation and what I now dub my version of A1 or "Artificial Intelligence" is the most part the media, exceptions of BBC and CBC  based on personal observation and perception:  the FAKE MEDIA should just be called A1Media to signify "Artificial Intelligence" when a lie is exposed.

The sink falls out
and life goes on [ seriously, our garburator broke, and the sink fell apart when hubby was pulling it out to see what was wrong ].  Oh and the insurance adjustor comes over after over a year ago claim with a FAR LESS deductible (fodder for my +optioneerJM blog).  
Writing settles me
exhumes the toxic influences that have seemed to be growing, now lessening because of the quality of my surroundings:  who I affiliate with, blessed with friendship, superb family, associates, those I learn from, and even a few who may learn from me.

I hope you enjoy your FALL and consider it part of new beginnings ....

Photographer:  Moin Ahmed:  2017 Sony World Photography Awards

Happy healing and healthy being

When it seems like all other areas in your life are falling apart, there is only one thing you can possibly control:

HOW YOU REACT!

If you try to be the best person inside, true to your truest character, spectacular vibe and kindness to everyone ~ you HAVE the ability the change not only how you view the world, but also how the world views you.

After facing bullying myself for the first time in my life after turning 56 years old just this past April, I find strength building within me, not without the assistance of my therapist Marjory.

At this prime time age [ NIX the MIDDLE AGE already!] you have earned the right to be who you ARE!

Fashion 911 Board on Pinterest > SOURCE < Link

I'm not saying if you're a guy, you are aspiring to be a character cast permanently henceforth as the "grumpy old guy" or "old perv".  Nor am I suggesting that we women have to resort to comfy shoes only, bloaty tops with massive floral collage intended as a decoy to hide that post-menopausal early trimester pregnancy look [ that MOST women experience regardless of race, color, demographic  [= age + education + where you live], location, living conditions].

You MAY think if you wear those life-weary looks of drooling at really young girls or scowling at their belly buttons showing or deep enough cleavages that makes toe jam look like a speck of dirt.

What about testing my theory?
Be the truest you that you can possibly be!  There is no linkage or printed guides or rule books or user manuals or YouTube videos required.  Totally unique to you, wired closely between the head and the heart.  More close to your identity than your DNA.  You.

Who you were meant to be.
Forget about looking at the past.  Examining and spending so much agonizing energy on what ifs?  You CAN start to be you.  There is NEVER never enough time.  You do not need pocketfuls of money or unlimited VISA limits for shopping or pulling together your look.

Yes, it starts inside.
Nothing more difficult than asking yourself:  "What do you want?"  At my first therapy, recovering anxiety from the bullying experience, Marjory started with that simple question.

Journal til there's no ink left.
That was the instruction.  Start writing and writing and writing.  Regardless of what you are writing.  No judgement, complete privacy, just empty your heart and your head essentially is what I thought it meant.  Yeah, it took me outta my blogging, which has been mostly a release of the brain:  sharing what I know.

Helping people.
That's what I like doing most.  I tend to focus on avoiding the pitfalls that I've had to go through in order to clear the air and focus on moving forward.  By saying forward, I am meaning mostly that you are just .... 

LETTING GO ... 
..... letting go of the past.  With a big picture in mind, putting all the junk in a bubble:  lack of confidence, humble beginnings, shortfall in knowledge (aka lack of formal education), poor body image, horrible childhood, victimization, gender or race discrimination, divorce, violence, bullying, failure, disappointment, hurt ......... put it into the bubble [ aka journal if you need to about that stuff so that you can talk it over with a therapist ~ breaking the rules of letting it go ].  

THE BUBBLE FLOATS AWAY
Bouncing with the tide and blowing with the wind, the bubble has left you behind.  Now what are you going to do?

BE HONEST WITH YOURSELF
Now that you let all that toxic waste float away in the bubble, what do you have left?  Only YOU.  What does that look like, how do you look?  That's where the "What do you want?" steps in.

What do you want?
You can write and think all you like about lists upon lists of the little things to the gigantic dream.

"The bigger the dream,

   the more the hard work."

  ~ Jeannette Marshall 

    @optioneerJM 

No item too big or too small.
If it is what you want, it is what you want. Remember, in your private journal, it is YOU, it is private, it is between "Me, myself & I" if you need a debate or thrive on controversy go for it.

BIG DREAMS = HARD WORK
There are no short cuts for you skippies out there who like to dart around things and stomp on people to get to where they want to be.  What seems like an overnight miracle are years of perspiration:  that's what I extracted from watching THE NINETIES by CNN where its focus was really about the first kings of technology:  STEVE JOBS and BILL GATES.  Even if you want to lean towards sympathizing with the founders of NETSCAPE, stop it.  They earned millions of dollars on an idea they were able to execute.

EXECUTE ideas.
Don't just talk about it, give your ideas away, or work for a company who will gladly swipe that idea under the umbrella of corporate regulations and employment contracts:  what you create there becomes their property.

Life is unfair.
Get used to it.  Heck, if you're in your 40s or beyond you should know this by now and stop talking about it or how luck evaded you.

GET THINGS DONE
 Getting things done requires elbow grease or perspiration or agonizing or choices.  Checking things off mental lists that surface in the middle of the night when you are longing for slumber.  EXECUTE. Complete.  Finito.  Bon Voyage.  NEXT? Get'er'done already!

I got ahead of myself again, per usual.  Jump forward, bending sideways, and sometimes losing the very important point.  I guess that is the part of blogging that I really enjoy:  helping others and exhausting those thoughts that don't fit into a journal and may be better to share.

When I wrote what I wanted, it wasn't about material things, I am very fortunately married to Hunkster Hubster which I appreciate most days [ trials and tribulations of married life is normal ].  Sure, I'd love a much bigger house in a tropical locale with the web my biggest tool [ or hammer, depending upon my mood ].  

FOCUS ON THE POSITIVE
Was what I thought I really wanted.  Until you try it, you don't really realize or appreciate how difficult that is.  I think it was Oprah Winfrey probably in the 90s who got everyone thinking about having a GRATITUDE journal, whereby you wrote about what was positive that happened that day.  Even as you wake up, you can write down what you look forward to that day.

COGNITIVE BEHAVIOR 
I am at the very early, formative stage of doing cognitive behavior development.  With my baby toe on my right foot touching the tip hesitantly.  I hardly think it is possible without emptying the brain and the heart of anything toxic, and placing it in the bubble to float away.

Happy healing and healthy being,

Jeannette xo